No bigger a year for Biggby

yeah, this is all great that they keep opening shops, but they need to think bigger. Open up shops internationally. Their income will double in no time, and given that Starbucks is slowly decaying this is a perfect opportunity to spread their coffee around the world. If they really want to compete with Starbucks, they must open internationally.

If they really mean what they say about being the “largest franchise coffee shop system out there”, go international.

I’m still waiting for Cracker Barrel to do the right thing.

I’ve had the opportunity to visit different Biggby coffee shops around town and always have a wonderful experience.

Here is my review of Biggby in Utica, MI

http://www.yelp.com/biz/biggby-coffee-utica#hrid:ThGAhC3q33eWMeNdlEIAQA

Bigby rocks! I like to mix it with a fine port.

Hilarious, TGL. That will keep me smiling all day. Thanks!

This political correctness is getting out of hand.

Since when does minority opinion rule. Bob should have had some guts and stuck wtih the unique, traditional Beaners. If that means a few Mexians might not shop there, then fine.

Beaner’s Lives

Thats why you are posting on a message board and Biggby Bob is running a successful business.
It was a smart move in hindsight.

Nice article. I was quite curious about the validity of the name change rumors…so, thanks!

Beaner’s Lives, I don’t know if you actually read the article, but the only opinion that seems to have ruled in this name change is Mr. Fish’s.

Kind of his business what he calls his, well, business, isn’t it?

His last name means ‘Poisson’

Haha, I don’t think many people got this last comment “poisson = fish”

Actually Dre, most people get that poisson is French for fish. I’m glad that it amused you. I’ll bet that my 1980 electric mandolin and a ball of yarn would amuse you as well.

Unfortunately Biggby has sacrificed quality of coffee and baked goods for the ‘growth’ of the company. As a loyal beaners customer since 1995, the changes over the last 2-3 years have led me to other coffee shops (Starbucks, Great Lakes, Deckers) that use a much higher caliber espresso bean and actually charge less money.

And before all of you kids who’ve lived here for 2 years start complaining, I know for a fact they changed their distributor for the baked goods because they couldn’t ship to all of the expanded locations. The coffee quality started going downhill within 6 months of that, so one can only think they changed that supplier too.

Not to mention they don’t make their drinks hot enough. I shouldn’t be able to chug my latte immediately after receiving it. That’s also a change from the first 10 years of the company.

C’mon Bob, I don’t mind the new name, but give me the old coffee!

Sorry ‘disappointed’ but we been usin’ the same coffee since 1999. No changes. I can gaurantee you this…our coffee is fresher and more complex than any of those other competitors you mentioned…by a lot. But then, we do not burn our coffee when roasting…many do to hide the flaws that can be found in the green beans they buy. Drinking espresso from burnt beans, is a little like licking an ashtray…this is not the profile we are shooting for.

It is true our drinks are not scalded like our competitors, we beleive milk has a natural sweetness at 160 degree and not more. This is of course in line with traditional Italian Methods. But if you like it extra hot we are always willing to make it so (we might wince) but we’ll do it!

The baked goods have changed that is true…and yes we are a chain, but so are two of your mentioned ‘other shops’…but our coffee has won local competitions through out many Michgan communities. We are proud of what we serve.

I appreciate your honest and frank feedback, but c’mon ya’ gotta get yer fact right!

I have been a long time customer of Biggby and have always been delighted with the coffee and service. The name change was a smart move from a business stand point, I will admit though I find myself occasionally referring to it as Beaners.

Starbucks and other chains do not even begin to compare to the quality of Biggby. I have relocated out East where I continue to search for a place that gives me the amazing coffee and service that made me smile for the rest of the day. The first thing I do when I return home is get my Biggby fix. So for those of you who are close enough to get your daily fix, be grateful because a place comparable has yet to be found.

BIGGBY ROCKS – I have never met a nicer friendlier bunch than a Biggby employee – The coffee is perfection – much better than any other chain. I will always be loyal to Biggby…and I am anxious
to have Bob start selling t-shirts with that cute Biggby Frog. – Thanks Bob for all you do for us –

My daughter 19 year old worked a few months at the Biggby at 26185 Evergreen Road, Southfield Michigan 48076. After she left the company (on good terms) she was given her check of $259.00. The check was deposited to my account and later returned unpaid. I couldn’t believe it. I put it through twice. Twice it was unpaid and took my money. This last one happened January 2009. Now it is impossible to reach the owner of the Evergreen office because they have moved. I have been given the run-around. My daughter still has not been paid. I heard the previous owner, Jennifer Schmidt had relocated to 13 mile/Woodward. When I tried to call the number has been disconnected. Many people (Young people) who worked for this branch have not been paid. What’s going on? Biggby Coffee is known worldwide. It’s horrible that one franchise owner can mess up their reputation. I am asking that whoever reads this forwards it to Bob Fish. My daughter worked hard or that money and I want her to have it. I have the check and all the information. I am about to contact the Media/Problem Solvers so I can get some help. I have contact the Biggby on Evergreen where my daughter worked and was told that the new owner, Toni Dipeatro was not honoring /paying for the last owner mistakes. So please contact me to tell me what course to follow. velencia horatio. Date 2/2/2009

Velencia Horatio, please contact our office at toll free 877-423-2637 and ask for Tom Butz….VP of Operations, he should be able to put you in contact with the previous owner :)

I love Bigby’s coffee! I sincerely enjoy the atmospere and taste of the coffee as well as the barristas usual good humor and service. I am highly disturbed however by a complaint about your store from a friend of mine.

Christian D. is also a loyal customer of Bigby’s and patronizes your store on a regular basis. As a matter of fact, I met him at your E. Lansing location while studying for school a couple of years ago, and that is where we meet when we want to hang out and catch up. He is a thoughtful and loyal man who is attending a local law school here in Lansing. While I am a tad “hot-headed” at times, he is typically, the defender of those who aren’t there to defend themselves. So, knowing this, why was he banned from your stores without an investigation? If the customer is your number one priority, would the owner please call him back or get back with him regarding this situation, instead of just denying him service? I have a large network of friends who, along with me, also visit Bigby’s. We will be waiting to hear the outcome of this unnecessary drama. Thank you for listening and hopefully caring too.

Smooth move BiggbyBob. Knowing that the previous franchisee is not going to cough up a dime, but still looking like you tried to help.

You’d almost think on a public forum it would be worth 259.00 to protect your company image

wow, how sensitive has the world become? obviously mr. fish was not intending for his companies name to purposley slur a race. My cousin was devastated when they renamed beaners (i refuse to refer to it as “biggby”) because her nickname is bean. mabey now she will open her own coffe shop named beaners. :)